FAQs

About Eagle Eyes Frames

Some sunglasses give the appearance of good eye protection merely because they are dark; however, don’t let dark lenses be the deciding factor if you are looking for maximum eye protection.

Eagle Eyes® goes beyond most ordinary sunglasses in the marketplace. Our certified, award-winning TriLenium™ polarized lenses offer Broad Spectrum Polarization™ developed from original NASA optic technology. This space-transfer technology is specifically designed to block out 99.9% of the sun’s vision-destroying light (UVA, UVB plus blue and violet light); and allow in vision-enhancing light rays (green, yellow, orange, red) and provide approximately 22% light transmission across the visible spectrum from 400-650nm (nanometer). The result? Superb protection, contrast, clarity, and definition – Guaranteed!

Some individuals are used to wearing dark tinted sunglasses for style or because they feel that the darker the lens, the more protection they are getting. But don’t let “just color” be the deciding factor in making your choice for good eye protection. Darkly-colored lenses may offer little protection – sometimes no – eye protection, and can actually darken and blur your vision, making it hard to see.

Eagle Eyes® special lens filter provides you with a whole new view of your world and its surroundings! You’ll notice an exceptionally clear distinction of clarity, contrast and definition - beyond ordinary sunglasses. Your eyes become immediately relaxed with no need to strain or squint.

Easy – we offer a no-risk policy where you can order your sunglasses online and have 30 days to decide if the style and shape or any other feature works for you or not. You may return them for a full refund within that period for any reason, as long as they are still in new condition. Please refer to our return policy.

Eagle Eyes® lenses are made from polycarbonate and a material known as tri-acetate cellulose.

To help maintain your Eagle Eyes® eyewear, never expose lenses to extreme heat and humidity (i.e. the dashboard of your car). Always store your Eagle Eyes® glasses in a cool, dry place and in your Eagle Eyes® Carry Case. To clean lenses, blow lightly to remove any loose particles or dust. Lightly spray with Eagle Eyes® Lens Cleaner and wipe lenses gently in a circular motion with our micro-fiber cleaning cloth. It is very important not to over-rub lenses and not rub completely dry lenses. Harsh chemicals, non-microfiber and paper cloths, hair spray, cosmetics, salt and perspiration can all degrade lenses and/or lens coatings. Do not place your sunglasses face down on any surface to avoid scratching.

Sometimes we do have parts available and will be happy to mail them to you.  Some parts that may be available are screws, nose pads, temples and temple tips.  Please contact us at customercare@eagleeyes.com with the exact style and color of your frames and the part you need to find out if we can accommodate your needs.

At this time we do not offer a repair service. We recommend you take your glasses to your local eyewear retailer. We do not reimburse for repairs. Check our Warranty Page to see if you qualify for a replacement pair.

We do not have official Eagle Eyes® retail outlets, although a few retailers carry Eagle Eyes® products. Check with your local online directory to see if there is one in your area.

Yes! All Eagle Eyes technologies are now available in prescription! For more details and to shop the collection, visit our Prescription Eyewear. NOTE: Insurance is not accepted at this time. We currently do not offer Progressives. Only select styles are offered in Rx.

In addition to our prescription eyewear, we also offer FitOn® & ClipOn styles in a variety of shapes and sizes, that you can wear over your Rx Lenses.

Yes. Here are the limits to adding prescription:
Max +4 to Rx
Max base curve of +4.5
No limit to a minus Rx except base curve may not exceed +4.5
DISCLAIMER: Please use this information as a guideline only. Check with your optical professional before proceeding with your prescription request. Unfortunately, we are not responsible for frames or lenses that were lost, damaged or tampered with by other labs. We are also not responsible for the cost to replace the Rx lenses. Any modifications made to Eagle Eyes products will automatically void the 12-month warranty.

Eagle Eyes' Science and Technology

Sunlight itself is not polarized, however sunlight will either be absorbed or reflected horizontally, diagonally or vertically. Reflections from the sun that bounce off a horizontal surface strike our eyes at a similar angle which, in turn, means glare from the surface of the water, car hood while driving and road will be strong.

The surface of polarized lenses contain vertical stripes which only allow vertically-polarized light to enter our eyes. Glare is eliminated because the horizontally-polarized light waves cannot bypass the polarized filter and a reduction of glare is more noticeable. As glare can easily distort color and objects, polarization is preferred by most sunglass-wearers, especially on bright, sunny days.

UV light is the part of the sun’s invisible wavelength spectrum which ranges from 380-200nm (nanometer) and is divided into UVA, UVB and UVC. UVC is filtered out by the earth’s ozone layer; however, UVA and UVB have been shown to be harmful to human health. Blue Light is the light with wavelengths in the 500- 381nm range. Advanced studies now indicate that the retina strongly absorbs blue-light rays and may be a major factor in the destruction of photo-receptor cells, which in turn, can lead to vision loss. Unfortunately, most individuals realize this too late in life, and only when their vision starts to diminish. As 80% of damage to our retina is estimated to occur before the age of eighteen, our goal is to help individuals recognize the benefits of early protection against UVA, UVB and blue light exposure so that they can lead a more active, productive and independent life way into their later years.

The origin of Eagle Eyes® began with initial research conducted at NASA. When America’s space programs began, NASA had to figure out a way to protect the eyes of astronauts while they worked in space. Independent studies by NASA’s JPL scientists revealed that the eyes of eagles and other birds of prey contain special oil droplets that selectively filter out harmful light; while allowing in other light rays, which explained the reason why these remarkable birds can distinguish small prey – even from miles away. This same selective- filtering capability was later duplicated into what is now known as Eagle Eyes® TriLenium® Polarized Lens Technology with Broad Spectrum Polarization.

Eagle Eyes’ TriLenium® Polarized Lens Technology was based on years of scientific research. Recommended and worn by board certified ophthalmologists, pro-sports figures, celebrities and American astronauts, Eagle Eyes was certified in 2007 by the U.S. Space Foundation as the ONLY sunglass lens certified by this prestigious organization. Look for the Space Foundation Seal – found ONLY on Eagle Eyes TriLenium® Polarized Sunglasses – your guarantee of maximum protection and vision enhancement.

In 2010, Eagle Eyes’ technology, along with NASA, received further accolades by being inducted into the Space Foundation Technology Hall of Fame Award. A prestigious panel of judges from across the world spent painstaking hours and months reviewing the studies, the modes ofaction our lens technology holds, the patents upon which they were based, and several other critical factors that gained Eagle Eyes this most honorable induction. In fact, Eagle Eyes is the 62nd inductee into the Space Foundation Technology Hall of Fame and is honored along with such well-known space-transfer technologies as Lasik, TempurPedic and the DeBakey Blood Pump.

WARRANTY, SHIPPING, AND RETURNS

Please refer to our CUSTOMER CARE page with any questions you may have.

Protection plans

Route is a package insurance program that we are very pleased to offer to Eagle Eyes customers! In the event of missing, stolen, or lost packages from our shipping carriers, Route provides protection for as little as $0.98. If you have additional questions, we are always happy to answer via Live Chat or email us at customercare@eagleeyes.com.

If you have experienced stolen or missing packages in the past, live in a large city, or simply want extra peace of mind while shopping online, we recommend Route Shipping Protection for all packages as a safeguard. For a small fee, Route can is available in the checkout process, and will enable us to easily resend or refund a package if it is stolen, lost, or damaged during transit. You can find the details of the policy here. By opting out of Route, you are opting out of these services and coverage against such issues.

We cannot assist you with your lost or stolen package if you have opted out of Route.

We've partnered with Clyde to allow you to purchase protection plans for your products directly from our site. Clyde handles claims covered by your protection plan.

When you purchase Clyde protection plan with us you’ll check out exactly how you normally would. You’ll receive a confirmation email from us for your purchase, as well as an email from Clyde with information about your protection plan including Terms and Conditions.

Gift Cards

Yes

Redeem it at www.eagleeyes.com. Once you find something you like, apply your gift card code during checkout.

Our e-gift cards are non-refundable. If you'd like to return a purchase made with a gift card, the funds will be credited back to your e-gift card. 

Email customercare@eagleeyes.com and type GIFT CARD BALANCE on the subject line. We will try to get back to you within 24 hours during business hours. 

Never!

It remains on your balance and can be used toward any www.eagleyes.com purchase.

Usually instantly, but during a promotion, it could take up to 24 hours of placing the order.

Email customercare@eagleeyes.com,to discuss your options if you're interested in a gift at a denomination other than $25, $50, $100, $150, or $200.